Meet our ClubPay Team at CMAA
Posted on Wed, Feb 23, 2011 @ 10:12 AM
People buy from people they trust. And that trust has to be earned.
Of all the articles and books I have read, there is one common underlying message: Trust is earned by doing what you say you are going to do.
At ClubPay, we do just that… we do what we say we are going to do.
I read a saying once: “Customer Service isn’t a department, it’s an ATTITUDE”. That’s the mentality that earns people’s trust and confidence, not only in the salesperson, but also in the product. And that’s the mentality at ClubPay.
What also earns others’ trust is being empathetic to their situation. And, as odd as it may sound to string these next words together, ClubPay is an empathetic payroll solution. That’s because ClubPay understands what makes a club’s payroll so complex and cumbersome. And, because we understand, we can offer an all-encompassing solution that gives our clients free reign over their information at no extra charge – custom reports that don’t need to be created manually, and don’t need to take hours to create. Because we understand, our Customer Service has a no-voicemail policy, and you are never a “case number”. Because we understand, we have a 98% Client retention rate.
Annaliese Franzen is a professional Payroll & HR Consultant at 
Jonas Software for the ClubPay division. With a long history in business-to-business consulting, Annaliese’s goal is, and has always been, to match clients with a solution that fits their exact needs.
Come meet Annaliese Franzen in person at the upcoming CMAA World Conference & Business Expo. ClubPay can be found at booth #823 in display with Jonas Club Management and clubsystems group.
Annaliese Franzen may be reached at (800) 352-6647 X 2285 or email annaliese.franzen@jonassoftware.com.