Direct Access to Support
With our private club payroll solutions, we provide a “no voice mail” support policy. You can call directly into support and speak to a live specialist. We do not believe in logging a call and going into a help queue to wait hours or even days for a call back. We will work with a strong sense of urgency to solve your issue in the most efficient manner possible.
First Name Service
When you call for ClubPay, you will be working with someone you know on a first name basis and who is familiar with your club and set-up. We are a specialized “boutique” service company and our “concierge” approach to service means we treat you as a person, not a customer number.
Support on Your Club Payroll Data
All private club payroll support is provided by logging into a live version of your club’s data. Our support technology allows us to share control with you so that we are in effect training you as we support you. Working with your live data allows us to resolve issues much more quickly and avoids requiring you to memorize the solution and duplicate it on your system.
Private Club Management Expertise
When you speak to a support specialist, you can be assured that you are dealing with highly professional and knowledgeable people that care about your problems and have the expertise to help you. Our employees are knowledgeable in their respective areas and we are different than other payroll outsourcing companies in that we have private club management expertise as well. This gives us a unique ability to help you creatively solve even your most complex payroll and HR challenges.
Payroll Solutions Client Outreach
Our philosophy is that support should be proactive and in order to ensure your complete satisfaction we reach out to you at least once per quarter. The client outreach program allows us to stay in touch with you even when there are no issues and helps us to stay on top of the challenges occurring in the industry and at your club. Understanding our private club payroll solutions clients helps us to better train our employees and develop our systems to meet your real world needs.